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How is my average step goal calculated?
Your average step goal is calculated based on the average number of steps recorded by your device...
What is Healthmov Score?
The Healthmov score© is the first in the market to encapsulate 6 separate scores measuring metric...
What should I do if my steps aren't syncing with the app?
If your steps are not syncing, please ensure that your fitness tracker is connected. You can do t...
My points after completing a challenge are not credited.
Health points after successfully completing your challenge are automatically added to your total ...
How can I earn points?
Healthmov rewards you to be healthy. You are rewarded with health points for completing numerous ...
What should I do if my data is not accurate?
On healthmov homepage, tap Settings on the top righthand corner Go to "Connections." Ensure t...
How often does the app sync with my device?
Healthmov retrieves the last 7 days of data on every login to the app. All data retrieved by heal...
My fitness & sleep data is not reflecting on the app
On healthmov homepage, tap Settings on the top right hand corner Go to Connections Check your...
Medical Advice
Healthmov indicators, measures and risk scores are based on your health scan and personal informa...
I am unable to complete my health scan
Face scan measurements gets cancelled when the video is unstable. This may be due to poor lightin...
I am unable to complete my health scan
If you are unable to complete your health scan and you get low phone capacity message it is proba...
How is my recommended daily kCal within nutrition calculated?
Kilocalories (kCal) measure the energy content of foods and beverages. Calculating your recommend...
Why is my device not syncing with the app?
Go to the profile section by tapping your profile picture in the top left corner. Navigate to ...
What are the benefits of a Health Scan?
The healthmov scan does a point in time measurement and analysis of your vital Health Metrics. Yo...
How is my daily nutrition target calculated?
Your daily nutrition target is calculated on the basis of your BMI & body shape index.
Is there a prize or reward for winning the step challenge?
Yes, each challenge is coming with prizes. Check the challenge details for information on any pri...
Can I participate in multiple challenges simultaneously?
Yes, you can participate in multiple challenges at the same time. Your steps will be counted for ...
How often is the leaderboard updated?
The leaderboard is typically updated in real-time or at regular intervals throughout the day to r...
What happens when I join the step challenge late?
As the Company step challenge is an auto-submission challenge, you were already a part of the cha...
Is manual step entry allowed?
To ensure fairness, we do not count manually entered steps. Only steps tracked through a wearable...