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Welcome to HealthMov FAQ
We’re delighted to have you here. This FAQ site is designed to provide you with comprehensive support and guidance on using HealthMov. Whether you’re a new user looking to get started, an experienced user seeking to optimize your data collection, or someone ne...
Getting Started
Welcome to the “Getting Started” guide! This book is designed to help you begin your journey with our platform. Here, you’ll find essential information on account setup, system requirements, and initial configurations. Whether you’re a new user or just need a ...
Profile management & health insights
Dive into the “Profile management & health insights” book to learn which data are collected by healthmov and how to collect them effectively.
Support / Troubleshooting
The “Support / Troubleshooting” book is your go-to resource for resolving issues and finding support. This guide includes common troubleshooting steps, frequently asked questions, and contact information for our support team. Whether you’re facing technical di...
Fitness & Sleep Data
All about your device connections & integrations
Challenges & rewards
Legal
This book provides essential legal information about the use of our services. Here, you’ll find our Terms and Conditions, which outline the rules and regulations for using our platform, as well as our Privacy Policy, which explains how we collect, use, and pro...
Sleep & fitness tracking
Your guide to device integrations
Known issues- ios
Known issues- android
Your data & goals
In-App challenges
Rewards
Company step challenge
Your personal information
Health scan
iOS connections
Android connections
General challenges
How can I log in on healthmov?
1. Download the App: • To get started, download the healthmov app from the store using this link: Download healthmov. 2. Open the App: • After downloading, open the healthmov app on your device. 3. Enter your email: • You will be prompted to enter your ...
My email doesn't exist in the system, How can I resolve this?
There might be no account associated with the email address you have entered, please try to sign in with the personal/ corporate email that may be linked to your insurance policy account. If you don't know your registered email please contact support@healthmov...
How can I track my steps, other fitness activities on healthmov?
Healthmov integrates with Apple Health, Google Fit, Garmin, Fitbit, and Withings. If you use another device, you can sync it with Apple Health or Google Fit, and healthmov will retrieve your data from there. If you don't have a dedicated device, you can turn ...
What data can I collect from connected devices?
Healthmov uses activity data from Apple Health, Google Fit, Garmin, Fitbit & Withings. This includes extensive exercise activities such as running, walking, swimming, yoga, skiing, wheelchair distance etc. Along with detailed sleep analysis such as REM, Deep a...
My fitness & sleep data is not reflecting on the app
On healthmov homepage, tap Settings on the top right hand corner Go to Connections Check your device connection. If already connected, tap to disconnect and then connect again Go to the fitness page and wait a few seconds for the data to refresh If you s...
How often does the app sync with my device?
Healthmov retrieves the last 7 days of data on every login to the app. All data retrieved by healthmov will remain in the healthmov app for ease of access.
What should I do if my data is not accurate?
On healthmov homepage, tap Settings on the top righthand corner Go to "Connections." Ensure that your device is successfully connected. Open your device app to sync your data from your device to the app. Return to healthmov to refresh the data. If you...
How do I connect my Apple Watch to the healthmov app?
To connect your Apple Watch to healthmov App to track your progress steps & fitness follow the below steps : On Home, select Settings then tap Connections or when selecting a challenge the Connections screen will be displayed On the Connections screen sel...
How can I track my sleep on healthmov?
Healthmov integrates with Apple Health, Google Fit, Garmin, Fitbit, and Withings. If you use another device, you can sync it with Apple Health or Google Fit, and healthmov will retrieve your sleep data from there. If you don't have a dedicated device, you can...
How can I connect my Garmin device to the healthmov app?
To connect your Garmin to healthmov App to track your progress steps & fitness follow the below steps : On Home, select Settings then tap Connections or when selecting a challenge the Connections screen will be displayed On the Connections screen select W...
How do I connect my Fitbit to healthmov app?
To connect your Fitbit to healthmov App to track your progress steps & fitness follow the below steps : On Home, select Settings then tap Connections or when selecting a challenge the Connections screen will be displayed On the Connections screen select W...
Can I connect any fitness devices to healthmov app?
You can effortlessly monitor, record, and manage your fitness & sleep data right from your Android devices and smartwatches. Follow these simple steps to get started : Download Health Connect - click here Open your default Fitness App on your device (e.g....
How do I connect my Withings to healthmov app?
To connect your Withings to healthmov App to track your progress steps & fitness follow the below steps : On Home, select Settings then tap Connections or when selecting a challenge the Connections screen will be displayed On the Connections screen select...
I am unable to complete my health scan
If you are unable to complete your health scan and you get low phone capacity message it is probably due to a device not compatible. You can contact support@healthmov.com for further support. In the meantime, you can continue using healthmov app by taking a pi...
How is my daily nutrition target calculated?
Your daily nutrition target is calculated on the basis of your BMI & body shape index.
My points after completing a challenge are not credited.
Health points after successfully completing your challenge are automatically added to your total points. You can view these under Points history. If you don't see your points credited, please reach out to support@healthmov.com.
How can I earn points?
Healthmov rewards you to be healthy. You are rewarded with health points for completing numerous activities on the healthmov application. This includes using the app, completing daily tasks and challenges. Check out the challenges section for available perso...
I am unable to complete my health scan
Face scan measurements gets cancelled when the video is unstable. This may be due to poor lighting or movement. To prevent this from happening, stabilize the phone by holding it steadily, adjust your lighting (to make sure light is not flickering, there are no...
How can I change my country in healthmov rewards?
To change your country in healthmov rewards, follow these steps: Go to the Rewards page Click on the country flag icon Select your country from the drop-down menu Now you can view the rewards available in your country
How can I join the challenge?
You are already a part of challenge, to check your progress you can : Click on step challenge card on your homepage or You can go to challenges & click on step challenge card Check your position on leaderboard